For queries please call: 01543 420000


We hope you never have cause to complain about our service or about your bill. If problems do arise we will work with you to resolve them informally and quickly.

If however you are still dissatisfied please contact our Complaints Partner Michael Phillips at Keelys LLP, 28 Dam Street, Lichfield, Staffordshire, WS13 6AA or by email,

In the unlikely event we are unable to resolve your issues you have the right to seek redress from the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or on 0300 555 0333 or at

Complaints about the service we provide can in most cases be referred to the Legal Ombudsman. Details can be found at: