For queries please call: 01543 420000

Complaints

We hope you never have cause to complain about our service or about your bill. If problems do arise we will work with you to resolve them informally and quickly.

If however you are still dissatisfied please contact our Complaints Partner Michael Phillips at Keelys LLP, 28 Dam Street, Lichfield, Staffordshire, WS13 6AA or by email, mphillips@keelys.co.uk.

Our Complaints Procedure can be found here.

In the unlikely event we are unable to resolve your issues you have the right to seek redress from the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or on 0300 555 0333 or at enquiries@legalombudsman.org.uk

Complaints about the service we provide can in most cases be referred to the Legal Ombudsman. Details can be found at: www.legalombudsman.org.uk or here.

The SRA deal with conduct breaches and more serious instances involving professional misconduct, such as impropriety, criminal behaviour or dishonesty on the part of a solicitor (for example with regard to accounting for or safeguarding client funds). You are always free to contact the SRA at any time, where you feel there may have been such breaches. There are no time limits for doing so. However, the SRA do not generally deal with complaints about poor service which can be dealt with by the Legal Ombudsman, and may refer you to the Legal Ombudsman instead in such cases. The SRA’s contact details are:-

 www.sra.org.uk/contactus 

Telephone 0370 606 2555

Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN