Complaints

We want to give you the best possible service. However if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contat the person working on your matter to discuss your concerns, and we will do our best to resolve any issues.

If however you are still dissatisfied and wish to make a formal complaint please contact our Complaints Partner Sharon Lawrence at Keelys LLP, 28 Dam Street, Lichfield, Staffordshire, WS13 6AA or by email, slawrence@keelys.co.uk.

Our Complaints Procedure can be found here. Making a complaint will not affect how we handle your matter.

If we are unable to resolve your issues you have the right to seek redress from the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or on 0300 555 0333 or at enquiries@legalombudsman.org.uk

The Legal Ombudsman will look at your complaint independantly and it will not affect how we handle your matter. Details can be found at: www.legalombudsman.org.uk or here.

Before accepting a case for investigation, the Legal Ombudsman will check you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman

  • Within 6 months of receiving a final response to your complaint and
  • No more than six years from the date of act / omission ; or
  • No more than three years frm when you should reasonably have known there was a cause for complaint.

The SRA deal with conduct breaches and more serious instances involving professional misconduct, such as impropriety, criminal behaviour or dishonesty on the part of a solicitor (for example with regard to accounting for or safeguarding client funds). You are always free to contact the SRA at any time, where you feel there may have been such breaches. There are no time limits for doing so. However, the SRA do not generally deal with complaints about poor service which can be dealt with by the Legal Ombudsman, and may refer you to the Legal Ombudsman instead in such cases. The SRA’s contact details are:-

 www.sra.org.uk/contactus 

Telephone: 0370 606 2555

Solicitors Regulation Authority
The Cube
199 Wharfside Street
Birmingham
B1 1RN

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Keelys LLP is authorised and regulated by the Solicitors Regulation Authority with SRA No. 490684.

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Keelys LLP
28 Dam Street, Lichfield,
Staffordshire, WS13 6AA