We hope you never have cause to complain about our service or about your bill. If problems do arise we will work with you to resolve them informally and quickly.
If however you are still dissatisfied please contact our Complaints Partner Sharon Lawrence at Keelys LLP, 28 Dam Street, Lichfield, Staffordshire, WS13 6AA or by email, firstname.lastname@example.org.
Our Complaints Procedure can be found here.
In the unlikely event we are unable to resolve your issues you have the right to seek redress from the Legal Ombudsman who can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ or on 0300 555 0333 or at email@example.com
The SRA deal with conduct breaches and more serious instances involving professional misconduct, such as impropriety, criminal behaviour or dishonesty on the part of a solicitor (for example with regard to accounting for or safeguarding client funds). You are always free to contact the SRA at any time, where you feel there may have been such breaches. There are no time limits for doing so. However, the SRA do not generally deal with complaints about poor service which can be dealt with by the Legal Ombudsman, and may refer you to the Legal Ombudsman instead in such cases. The SRA’s contact details are:-
Telephone: 0370 606 2555
Solicitors Regulation Authority
199 Wharfside Street